Shipping + FAQs

☆ SHIPPING Note: Orders placed on this site ship within 3 working days. Orders placed at www.feltmelons.etsy.com ship within 2 working days.

If you would like your order expedited, please message me your Need-By date and location (country and zip/postal code) prior to purchase, to see what can be done to get you your Vaginament on the double!

☆ Custom orders are CLOSED until end of January, 2020. What you see online is what I've got in stock :) 

Customs and import taxes  Buyers are responsible for any customs and import taxes that may apply, though this is rare. I am not responsible for delays due to customs, please allow for time in transit during the holiday season. 

USA: Orders are shipped via USPS, and generally take between 3-5 working days to arrive, once shipped. A courier service takes them across the border to the closest USPS depot and all USPS orders have a tracking number, which will be emailed to you once shipped. There are no customs delays or fees.

CANADA: Orders are shipped via ChitChats.com + Canada Post, and generally take between 2-6 working days to arrive, once shipped. All ChitChats orders have a tracking number, which will be emailed to you once shipped. 

UNITED KINGDOM: Orders are shipped via Asendia Air (a division of La Poste and Swiss Post) and generally take between 7-12 days to arrive, once shipped. All Asendia orders have a tracking number and are guaranteed to arrive within 21 working days once shipped. UK-bound orders generally don't incur customs fees, though if they do, the purchaser is responsible for these fees. Orders of more than 5 ornaments in one shipment risk getting held up in customs during the Holiday season and and may take longer to arrive (if you'd like your order split into smaller parcels, please place a separate order). NOTE: If you would prefer I ship your order using Canada Post, please choose regular UK shipping, and leave me a note at checkout, the price will be the same. Orders shipped via Canada Post may arrive more quickly, though they will not include tracking. Orders shipped via Canada Post are therefore not guaranteed, nor insured against loss, and will not be refunded nor replaced. 

AUSTRALIA: Orders are shipped via Asendia Air (a division of La Poste and Swiss Post) and generally take between 8-15 days to arrive, once shipped. All Asendia orders have a tracking number and are guaranteed to arrive within 21 working days once shipped. Australia-bound orders generally don't incur customs fees, though if they do, the purchaser is responsible for these fees. Orders of more than 5 ornaments in one shipment risk getting held up in customs during the Holiday season and and may take longer to arrive (if you'd like your order split into smaller parcels, please place a separate order). If you are concerned if your order might incur a customs fee, please message me first for an estimate :) 

EUROPE: Orders are shipped via Asendia Air (a division of La Poste and Swiss Post) and generally take between 8-13 days to arrive, once shipped. All Asendia orders have a tracking number and are guaranteed to arrive within 21 working days once shipped. Australia-bound orders generally don't incur customs fees, though if they do, the purchaser is responsible for these fees. Orders of more than 5 ornaments in one shipment risk getting held up in customs during the Holiday season and and may take longer to arrive (if you'd like your order split into smaller parcels, please place a separate order). If you are concerned if your order might incur a customs fee, please message me first for an estimate :) 

INTERNATIONAL: Orders are shipped via Asendia Air (a division of La Poste and Swiss Post) and generally take between 8-21 days to arrive, once shipped. All Asendia orders have a tracking number and are guaranteed to arrive within 21 working days once shipped. Most orders generally don't incur customs fees, though if they do, the purchaser is responsible for these fees. Orders of more than 5 ornaments in one shipment may risk getting held up in customs during the Holiday season and and may take longer to arrive (if you'd like your order split into smaller parcels, please place a separate order). If you are concerned if your order might incur a customs fee, please message me first for an estimate :)

☆ GENERAL FAQs ☆ Note: Please always feel free to contact me for clarification or with any questions at all!

I'm in Canada! Can I pay with Interac e-transfer?  Sure thing, and you don't even need to worry about passwords or questions, my account is a direct-pay Debit :) Choose "Check or Money Order" as your method of payment, and send the total to suzymca@gmail.com. Please make sure the email addresses used match. There may be a charge on your end of things, and there is no tax. Any returns or invoicing for missing funds will incur a $6CAD fee. I will only ship once the funds have cleared, and I will let you know the tracking number at that point. 

Local Pick-Up  Again, sure! No cash transactions though unless pre-arranged. Checkout with credit card (or EMT, directions above), and drop me a line regarding your preferred pick-up time, Monday through Friday, 9am - 5.30pm. I'll be in touch with our address and where your order will be located. My husband and I both work from home, so one of us will always be here :) Shipping will be refunded upon pick-up, in case you decide time is tight and turns out you'd rather your order be shipped. Should you change your mind and decide to cancel your order, any funds will be refunded less a $6CAD fee.

Conditions of return  Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wholesale  Because of their handmade nature and the physical labour involved, I do not offer wholesale: Each ornament takes the same amount of time to create...no machines or mass production here! But if you're looking to place a bulk order on behalf of a group, shipping to one address, please message me prior with approximate quantities, screencaps of the ornament size + style you're looking for, a geographical location, and a need-by date, and I can give you a bulk order quote including shipping :) Generally the bulk price would be 10-15% off retail, depending on style and quantity (minimum quantity of 25 during the Christmas season). 

 

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